Privacy Policy

Effective date: March 2026

Mamacita Cleaning ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights. By using our services or website, you agree to this policy.

Information We Collect

When you submit a booking request, we collect:

  • Name, email address, and phone number
  • Property address
  • Home details: square footage, number of bedrooms and bathrooms, pet information
  • Service type, preferred date, and any special notes

How We Use Your Information

We use your information to:

  • Provide and manage your cleaning services
  • Send quotes and booking confirmations
  • Confirm and schedule appointments
  • Assign cleaners to your booking
  • Send service-related communications (reminders, receipts, follow-ups)

SMS Communications

By providing your phone number, you consent to receive transactional SMS messages from Mamacita Cleaning. These messages may include booking confirmations, quotes, appointment reminders, and job notifications.

Message and data rates may apply. Message frequency varies based on your activity. Reply STOP to opt out at any time. Reply HELP for assistance. Opting out will not affect your ability to receive service, but may limit our ability to send important booking updates.

Email Communications

We send transactional emails related to your booking, including confirmations, quotes, payment receipts, and appointment reminders. We do not send unsolicited marketing emails.

Payment Information

Payments are processed securely through Stripe. We do not store, access, or transmit your credit card or payment details. All payment data is handled directly by Stripe in accordance with PCI-DSS standards.

Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. We share data only as necessary to operate our services:

  • Stripe — payment processing
  • Twilio — SMS notifications
  • Resend — transactional email delivery

Each third party is bound by their own privacy policies and applicable data protection laws.

Data Retention

We retain your booking information for up to 2 years for business records and dispute resolution purposes. Payment records may be retained longer as required by applicable law.

Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal data. We will respond to all requests within a reasonable timeframe.

Contact Us

For privacy-related questions or requests: